Loose sapphires will be accepted by Deliqa Gems for refund or exchange (excluding any shipping charges and taxes) only from the purchaser identified on the invoice and only if returned in original condition along with supporting documents (i.e. gem identification report), within 14 days of delivery and accompanied by the original invoice. You must contact us prior to return.
You can choose a suitable postage method for returning an item, we suggest that you choose an insured and trackable method.
Import taxes imposed by your home country (if applicable) and the postage costs for returning the item are non-refundable and will have to be borne by the buyer.
Transactions including returns are processed in US Dollars. Therefore the refunded amount may vary in your currency according to exchange rate fluctuations at the time of refund.
This generous 14-day period allows you to inspect the stone to your personal taste.
EXTENDED 45-DAY RETURN POLICY FOR EXTERNAL CERTIFICATION
We guarantee that this sapphire is natural, unheated, and untreated at the time of sale. Gemstones including corundum (sapphire and ruby) can be put through various treatment methods throughout their life. If you wish to send your gemstone to be certified by a gem identifying laboratory of your choice and the gemstone returns with a discrepancy regarding treatment or enhancement, we will accept returns within the first 45-days from the date of invoice if returned in original condition. You will also need to send us the original copy of the identification certificate from the external laboratory. We will verify the authenticity of your certificate. Upon return, our gemmologists will examine the gemstone. Once satisfied the gem is in original condition as at the time of sale, refund will be processed - no questions asked!