EXTENDED 45-DAY RETURN POLICY FOR EXTERNAL CERTIFICATION
We guarantee that all our sapphires are natural, unheated, and untreated at the time of sale. Gemstones including corundum (sapphire and ruby) can be put through various treatment methods throughout their life. If you wish to send your gemstone to be certified by a gem identifying laboratory of your choice and the gemstone returns with a discrepancy regarding treatment or enhancement, we will accept returns within the first 45-days from the date of delivery as per the conditions of return stated under '14-Day Return Policy'. You will also need to send us the original copy of the identification certificate from the external laboratory. We will verify the authenticity of your certificate. We hold highly magnified photos of internal features which were originally used to identify enhancement methods. Upon return, our gemmologists will examine the stone to ensure no further enhancements have been made since the sale. Once confirmed, refund will be processed as per '14-Day Return Policy'.
Effective as at 01-Jan-2014