FAQ

OUR CEYLON SAPPHIRES

Sri Lanka, the island of exotic gems has a colourful gem mining and trading history of at least 2500 years. Sapphires of unusually fine quality are found in Sri Lanka in a variety of stunning hues, including blue, pink, yellow, peach, orange and pinkish orange (padparadscha). To date, Ceylon sapphires are the most popular of all sapphires due to their vibrant hues and special brilliance. 

We are pleased to be carrying one of the best selection of Ceylon sapphires to cater the modern market. 

Sri Lanka is one of the only gem producing countries that has been producing sustainable quantities of gemstones with minimal environmental impact for over 2,000 years. To maintain the sustainability of gem production, mining in Sri Lanka is generally carried out in small scale using labour intense traditional mining practices than the use of machinery. 

As one of the major income generating industries in the country, it is in everyones best interest to maintain sustainability of production. Due to legislative restriction to protect the income for locals, you do not come across larger international companies taking over mining areas for heavy mining.

Mining in Sri Lanka is in conducted in partnership of approximately ten parties including miners. All parties share the profits from the sale of gemstones.  

Sri Lanka Gem Corporation oversights sustainability of mining and the Mines and Minerals Act of 1992 prohibits any person under the age of 18 from participating in gemstone mining. 

WHERE WE ARE

Our showroom is conveniently located online. 

Deliqa Gems is a registered business name in Australia. All stones are brought to Melbourne directly from Sri Lanka and shipped worldwide from Melbourne.  

UNHEATED

Unheated sapphires have not gone through any treatment process including traditional heat enhancement. These stones were mined as they are and simply cut and polished. High quality unheated sapphires are extremely rare in nature. Deliqa Gems only supply finest unheated natural sapphire. 

WHY ONLY UNHEATED SAPPHIRES?

Staying true to nature, we wanted ensure that our customers have the access to absolutely natural sapphires. Rarity, beauty and durability are the three values of a gemstone. Just to sum it up in a measurable number, on average 95% of the sapphires available in the market today have been through some form of treatment (source: GIA) and only 5% are unheated sapphires. What is available at Deliqa Gems are some of the finest nature has to offer.

WHAT IS WRONG WITH TREATED SAPPHIRES?

Absolutely nothing wrong with any form of treatment as long as it fits customer’s purpose, what it is worth to them, aware of what they are purchasing and are aware of the care instructions. As well as beauty and durability, gemstones are valued and fascinated for their rarity; unheated sapphires are rarer and original. 

EXPRESS SHIPPING

We ship to most countries except to countries that have import restrictions and/or excluded on PayPal payment system. If you are unsure, please contact us to confirm.

Once the payment has been cleared, item will be shipped to the address specified on PayPal payment confirmation. Please note that we can only ship to the address specified on PayPal payment confirmation, so please ensure you provide the correct address.

We will post the item within 24 hours of payment clearance (excluding weekends and public holidays).

Items will be posted via Australia Post insured 'Express Post or Express Post Platinum' within Australia and 'Express Courier International or Fedex' internationally. Signature on delivery required. Tracking number will be provided.  

Expected delivery time within Australia is 1-2 business days and 2-7 business days internationally. Destination customs may delay the delivery.

14-DAY SAPPHIRE RETURNS POLICY

Loose sapphires will be accepted by Deliqa Gems for refund or exchange (excluding any shipping charges and taxes) only from the purchaser identified on the invoice and only if returned in original condition along with supporting documents (i.e. gem identification report), within 14 days of delivery and accompanied by the original invoice. You must contact us prior to return.
 
You can choose a suitable postage method for returning an item, we suggest that you choose an insured and trackable method.
 
Import taxes imposed by your home country (if applicable) and the postage costs for returning the item are non-refundable and will have to be borne by the buyer.
 
Transactions including returns are processed in US Dollars. Therefore the refunded amount may vary in your currency according to exchange rate fluctuations at the time of refund.
 
This generous 14-day period allows you to inspect the stone to your personal taste.

EXTENDED 45-DAY RETURNS POLICY FOR EXTERNAL CERTIFICATION 

We guarantee that all our sapphires are natural, unheated, and untreated at the time of sale. Gemstones including corundum (sapphire and ruby) can be put through various treatment methods throughout their life. If you wish to send your gemstone to be certified by a gem identifying laboratory of your choice and the gemstone returns with a discrepancy regarding treatment or enhancement, we will accept returns within the first 45-days from the date of delivery as per the conditions of return stated under '14-Day Return Policy'. You will also need to send us the original copy of the identification certificate from the external laboratory. We will verify the authenticity of your certificate. We hold highly magnified photos of internal features which were originally used to identify enhancement methods. Upon return, our gemmologists will examine the stone to ensure no further enhancements have been made since the sale. Once confirmed, refund will be processed as per '14-Day Return Policy'.

DIAMOND RETURNS POLICY 

At this point we do not accept returns or exchanges on any diamonds. All diamonds over 0.50ct are certified by an independent, reputed diamonds lab and we invite you to carefully inspect all aspect before purchase. We ensure our diamonds are as described and there are no hidden surprises when you receive them.

INTERNATIONAL SHIPPING

We ship to most countries except to countries that have shipping/ import restrictions or are excluded from the PayPal payment system. If you are unsure, please contact us to confirm. 

PAYMENT

Payment can be made via secure PayPal payment option. You do not need to have a PayPal account to make the payment; PayPal express payment option will allow you to make the payment via your credit card or debit card securely, instantly. Simply select this option at checkout.

Full payment required within 48 hours of purchase unless arranged otherwise. Unpaid items will be re-listed for sale after 48 hours.

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CERTIFICATION

All our stones are accompanied by a gemological certificate issued by an independent gemmologist. Should you wish we can arrange a certificate from a lab of your choice in Melbourne, Australia at an additional cost. Please contact us for more information. 

HARDNESS

Corundum (the gem material of sapphire and ruby) is the second hardest gem material at hardness 9 on Mohs scale, second only to diamond (10), making it a highly durable and easy to look after gemstone.

CAN WE GET YOU IN TOUCH WITH A CUSTOM JEWELLER

Yes, we have a database of some excellent independent jewellers that will work with you. Contact us to see if we know of someone in your area.

PHOTOGRAPHY

Photographing gemstones is challenging. Understandbly gemstones sparkle when the light reflects off it with movement; the same facet that gives the stone a beautiful sparkle will show a dark or white shadow when photographed. Colour may still vary slightly from the actual colour.