We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Loose sapphires will be accepted by Deliqa Gems for refund or exchange (excluding any shipping charges and taxes) only from the purchaser identified on the invoice and only if returned in original condition along with supporting documents (i.e. gem
identification report), within 14 days of delivery and accompanied by the original invoice. You must contact us prior to return. You can choose a suitable postage method for returning an item, we suggest that you choose an insured and trackable method. Import taxes imposed by your home country (if applicable) and the postage costs for returning the item are non-refundable and will have to be borne by the buyer. Transactions including returns are processed in US Dollars. Therefore the refunded amount may vary in your currency according to exchange rate fluctuations at the time of refund. This generous 14-day period allows you to inspect the stone to your personal taste.
