We ship to most countries except to countries that have import restrictions. If you are unsure, please contact us to confirm.
We will post the item within 24 hours of payment clearance (excluding weekends and public holidays).
Expected delivery time within Australia is 1-2 business days and 2-7 business days internationally. Destination customs may delay the delivery.
Items will be posted via Australia Post insured 'Express Post or Express Post Platinum' within Australia and 'Express Courier International or Fedex' internationally. Signature on delivery required. Tracking number will be provided.
All items are insured up to the invoiced amount until delivery.
Please note that we can only ship to the address specified on the invoice. Any losses due to delivery to provided incorrect address will not be insured. so please ensure you provide the correct address.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Loose sapphires will be accepted by Deliqa Gems for refund or exchange (excluding any shipping charges and taxes) only from the purchaser identified on the invoice and only if returned in original condition along with supporting documents (i.e. gem identification report), within 14 days of delivery and accompanied by the original invoice. You must contact us prior to return. You can choose a suitable postage method for returning an item, we suggest that you choose an insured and trackable method. Import taxes imposed by your home country (if applicable) and the postage costs for returning the item are non-refundable and will have to be borne by the buyer. Transactions including returns are processed in US Dollars. Therefore the refunded amount may vary in your currency according to exchange rate fluctuations at the time of refund. This generous 14-day period allows you to inspect the stone to your personal taste.
We accept credit card payments via PayPal and bank transfer.
Our showroom is conveniently located online.
Deliqa Gems is a registered business name in Australia. All stones are brought to Melbourne directly from Sri Lanka and shipped worldwide from Melbourne.
Viewing in person
Yes you can. Please contact us to book an an appointment in our Melbourne studio.