Please note all our jewellery items are made-to-order. We do not accept return or exchange on jewellery items. Please note that once invoiced, the order cannot be changed or cancelled. Deposit is non-refundable.
Any design changes after confirming original concept will be quoted and invoiced in addition to the original quote.
Each item is made with great care. If the item is faulty or the design differs to original concept, we will work with you to make changes until you are satisfied. Please contact us immediately after receiving and we will examine and repair within a reasonable time frame.
Please ensure that your jewellery is insured against any loss or damage following delivery.
Loose sapphires will be accepted by Deliqa Gems for refund or exchange (excluding any shipping charges and taxes) only from the purchaser identified on the invoice and only if returned in original condition along with supporting documents (i.e. gem identification report), within 14 days of delivery and accompanied by the original invoice.
You must contact us prior to return for return instructions.
Items must be returned with an express, insured method of shipment such as UPS, DHL or Fedex. Import taxes imposed by your home country (if applicable) and the postage costs for returning the item are non-refundable and will have to be borne by the buyer.Transactions including returns are processed in the original invoiced currency. Therefore the refunded amount may vary in your currency according to exchange rate fluctuations at the time of refund.This generous 14-day period allows you to inspect the stone to your personal taste.
The unparalleled elegance and artistry of our jewellery is the result of our obsession with highest quality craftsmanship together with our exceptional natural sapphires and diamonds.
If for any reason, the product proves to be defective due to craftsmanship defect, we will happily repair within 24 months of purchasing.
Each of our custom jewellery are made to highest standards. Our jewellery does not leave us to your home without extensive quality checking. We stand by the quality of our workmanship and there is no reason for our workmanship to fall apart. Rhodium plated white gold or platinum rings will require re-plating from time to time. This could be anywhere from 1 year to 5 years depending on the wear. Wear of rhodium plating is not a manufacturing fault and re-plating will incur an additional cost.
Any damage due to wear, tear and/or improper care is the responsibility of the owner. For example, claws holding a gemstones or a diamond does not open up without any pulling and this could happen if the claws catch on cloths. Any loss of gemstones as a result is not covered by manufacturing warranty.
We encourage you to insure your jewellery the moment it reaches you in your home country. If within Australia, ask us how to insure your precious creation by the time it reaches you or at the time of pick up.
Shipping is on us!* We provide complimentary secure, insured, express shipping on all orders worldwide.
All shipments are insured to the invoiced value until delivery and will arrive safely.
Domestic shipping is via Australia Post. International shipping is via Fedex/ TNT.
*Shipping cost for trade/ industry customers will be calculated at the checkout once logged in.
Estimated delivery times
This is in addition to our production times on made-to-order jewellery items.
Australia - 1 to 2 business days
NZ - 2-3 business days
HK & Singapore - 1 to 2 business days
US & Canada - 3 to 5 business days
UK & EU - 3 to 5 business days
Japan - 3 to 5 business days
Rest of the world - 5 to 7 business days
Please note there are strict customs import restrictions into Asia except Singapore and HK. Please expect delays. Specially if customs decide to inspect the content, this can add a considerable delay.
Import duties and taxes
Due to a free trade agreement between Australia-USA, import into USA is TAX & Duty Free. You may need to sign an import declaration for high value gemstones and jewelry. Legislations are constantly changing and therefore please check with your customs for latest information.
Customs at most countries including US, UK, Singapore, Canada, HK, NZ and most EU countries are straight forward and will not create any delays with your shipment.
We do not have any control over customs. Buyer is responsible for all applicable customs fees, duties and taxes. All shipments are from Australia and please check with your customs for any import restriction. Shipping carrier will contact you by phone or email to organise payments due.
Thank you and we will make shipping as convenient as possible for you.
We do not run discount or promotional pricing campaigns on our unset natural sapphires or custom jewellery. You can confidently purchase your magnificent natural sapphire and order your custom jewellery anytime knowing that you are receiving the correct price all year round.