Shipping
Shipping is on us!* We provide complimentary secure, insured, express shipping on all orders worldwide.
All shipments are insured to the invoiced value until delivery and will arrive safely.
Domestic shipping is via Australia Post. International shipping is via Fedex/ TNT.
*Shipping cost for trade/ industry customers will be calculated at the checkout once logged in.
Estimated delivery times
This is in addition to our production times on made-to-order jewellery items.
Australia - 1 to 2 business days
NZ - 2-3 business days
HK & Singapore - 1 to 2 business days
US & Canada - 3 to 5 business days
UK & EU - 3 to 5 business days
Japan - 3 to 5 business days
Rest of the world - 5 to 7 business days
Please note there are strict customs import restrictions into Asia except Singapore and HK. Please expect delays. Specially if customs decide to inspect the content, this can add a considerable delay.
Please refer to Import Duties and Taxes for information regarding duties and taxes.
Import duties and taxes
Taxes are inclusive for Australian customers. Australian GST is excluded from international prices.
Due to a free trade agreement between Australia-USA, import into USA is TAX & Duty Free. You may need to sign an import declaration for high value gemstones and jewelry. Legislations are constantly changing and therefore please check with your customs for latest information.
Customs at most countries including US, UK, Singapore, Canada, HK, NZ and most EU countries are straight forward and will not create any delays with your shipment. They may impose local import taxes. Deliqa Gems do not collect taxes for countries outsider of Australia. Shipping carrier will communicate directly with the recipient to accordingly.
We do not have any control over customs. Buyer is responsible for all applicable customs fees, duties and taxes. All shipments are from Australia and please check with your customs for any import restriction. Shipping carrier will contact you by phone or email to organise payments due.
Thank you and we will make shipping as convenient as possible for you.
Jewellery Items
Please note all our jewellery items are made-to-order. We do not accept return or exchange on jewellery items. Please note that once invoiced, the order cannot be changed or cancelled. Deposit is non-refundable.
Any design changes after confirming original concept will be quoted and invoiced in addition to the original quote.
Each item is made with great care. If the item is faulty or the design differs to original concept, we will work with you to make changes until you are satisfied. Please contact us immediately after receiving and we will examine and repair within a reasonable time frame.
Please ensure that your jewellery is insured against any loss or damage following delivery.
Loose Sapphires
Loose sapphires will be accepted by Deliqa Gems for refund or exchange (excluding any shipping charges and taxes) only from the purchaser identified on the invoice and only if returned in original condition along with supporting documents (i.e. gem identification report), within 14 days of delivery and accompanied by the original invoice.
You must contact us prior to return for return instructions.
Items must be returned with an express, insured method of shipment such as UPS, DHL or Fedex. Import taxes imposed by your home country (if applicable) and the postage costs for returning the item are non-refundable and will have to be borne by the buyer.Transactions including returns are processed in the original invoiced currency. Therefore the refunded amount may vary in your currency according to exchange rate fluctuations at the time of refund.This generous 14-day period allows you to inspect the stone to your personal taste.
The unparalleled elegance and artistry of our jewellery is the result of our obsession with highest quality craftsmanship together with our exceptional natural sapphires and diamonds.
If for any reason, the product proves to be defective due to craftsmanship defect, we will happily repair within 24 months of purchasing.
Each of our custom jewellery are made to highest standards. Our jewellery does not leave us to your home without extensive quality checking. We stand by the quality of our workmanship and there is no reason for our workmanship to fall apart. Rhodium plated white gold or platinum rings will require re-plating from time to time. This could be anywhere from 1 year to 5 years depending on the wear. Wear of rhodium plating is not a manufacturing fault and re-plating will incur an additional cost.
Any damage due to wear, tear and/or improper care is the responsibility of the owner. For example, claws holding a gemstones or a diamond does not open up without any pulling and this could happen if the claws catch on cloths. Any loss of gemstones as a result is not covered by manufacturing warranty.
We encourage you to insure your jewellery the moment it reaches you in your home country. If within Australia, ask us how to insure your precious creation by the time it reaches you or at the time of pick up.
Natural gemstones contain unique birthmarks called “inclusions” (internal) and “blemishes” (external). Even a natural diamond that is flawless under 10x magnification would have inclusions that are visible under 20x magnification. These could be silk, fractures, feathers or cavities and so on. Inclusions are important to identify gemstone variety, various treatment methods and to differentiate them from immitants. Inclusion free "sapphires" can very well be synthetic, glass or other type of gemstones imitating a sapphire. At Deliqa Gems, we aim to carry sapphires with identifiable inclusions.
Unlike colourless diamonds, clarity difference does not always devalue a coloured gemstone. Coloured gemstones including sapphires do not have an internationally recognised clarity grading system. GIA (Gemological Institute of America) divides coloured gemstones into three types based on the relative tendency of birthmarks. Corundum (Sapphires) falls under Type II. Premium quality Type II stones have inclusions that can be seen under 10x magnification or at close inspection.
Deliqa Gems sapphires are graded at eye level under natural sunlight.
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Eye Clean |
Eye clean, but not necessarily under 10x magnification or very close inspection. |
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Very, Very Slight Inclusions |
Very, very small inclusions can be seen mostly from a side angle. |
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Very Slight Inclusions |
Inclusions are visible. |
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Slight Inclusions |
Inclusions are easy to see. |
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Apparent Inclusions |
Inclusions are apparent. |
Please note our independent laboratory certification by GIC list type of inclusions visible under magnification that were used in identifying the type of gemstone (i.e. corundum: sapphire or ruby) and its treatments. Fingerprint type, feather type , needle like, silk type and crystal inclusions are to name a few. These inclusions are not always visible to the naked eye. Inclusions that are not useful in gemstone identification are not listed such as surface marks.
Surface marks are those that are left behind from rough sapphire crystal particularly when faceting rare, valuable sapphire colours from Sri Lanka or Madagascar. These marks are left behind to preserve the gemstone crystal and its colour while presenting a beautiful gemstone instead of polishing away to remove every single mark, creating significant wastage of otherwise a beautiful gemstone. These types of marks are often seen along the girdle line or closer to the girdle edge or on the pavilion of the sapphire, with minimal visibility to the eye once set in jewellery. This is the talent of our experienced gem cutters.
At Deliqa Gems, we carry select fine quality natural sapphires. We do not carry sapphires that contain inclusions which affect the durability of the gemstone.
We encourage our customers to appreciate unique features of beautiful natural gemstones.
Our main photo is photographed under studio light closest to natural light. All secondary photographs and videos are taken under natural daylight (sunlight). Colour of natural gemstones may vary under different lighting conditions. Reflection of facets create light and dark appearance when being photographed.
We encourage our customers to appreciate unique features of beautiful natural gemstones.
We do not run discount or promotional pricing campaigns on our unset natural sapphires or custom jewellery. You can confidently purchase your magnificent natural sapphire and order your custom jewellery anytime knowing that you are receiving the correct price all year round.
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