Complementary shipping
Shipping is on us! We provide complimentary secure shipping on all orders worldwide.*
All shipments are insured to the invoiced value until delivery and will arrive safely.
Domestic shipping is via Australia Post or TNT. International shipping is via Fedex/ TNT.
Estimated delivery times
This is in addition to our production times on made-to-order jewellery items.
Australia - 1 to 2 business days
NZ - 2-3 business days
HK & Singapore - 1 to 2 business days
US & Canada - 3 to 5 business days
UK & EU - 3 to 5 business days
Japan - 3 to 5 business days
Rest of the world - 5 to 7 business days
Please note there are strict customs import restrictions into Asia except into Singapore and HK. Please expect delays. Specially if customs decide to inspect the content, this can add a considerable delay.
Import duties and taxes
Customs at most countries including US, UK, Singapore, Canada, HK, NZ and most EU countries are straight forward and will not create any delays with your shipment.
We do not have any control over customs. Buyer is responsible for all applicable customs fees, duties and taxes. All shipments are from Australia and please check with your customs for any import restriction. Shipping carrier will contact you by phone or email to organise payments due.
Thank you and we will make shipping as convenient as possible for you.
*Shipping cost for trade/ industry customers
Your shipping rates will be calculated at the checkout.
The unparalleled elegance and artistry of our jewellery is the result of our obsession with highest quality craftsmanship together with our exceptional natural sapphires and diamonds.
If for any reason, the product proves to be defective due to craftsmanship defect, we will happily repair within 24 months of purchasing.
Each of our custom jewellery are made to highest standards. Our jewellery does not leave us to your home without extensive quality checking. We stand by the quality of our workmanship and there is no reason for our workmanship to fall apart. Rhodium plated white gold or platinum rings will require re-plating from time to time. This could be anywhere from 1 year to 5 years depending on the wear. Wear of rhodium plating is not a manufacturing fault and re-plating will incur an additional cost.
Any damage due to wear, tear and/or improper care is the responsibility of the owner. For example, claws holding a gemstones or a diamond does not open up without any pulling and this could happen if the claws catch on cloths. Any loss of gemstones as a result is not covered by manufacturing warranty.
We encourage you to insure your jewellery the moment it reaches you in your home country. If within Australia, ask us how to insure your precious creation by the time it reaches you or at the time of pick up.