Shipping Policy

Shipping
Shipping is on us!* We provide complimentary secure, insured, express shipping on all orders worldwide.

All shipments are insured to the invoiced value until delivery and will arrive safely.

Domestic shipping is via Australia Post. International shipping is via Fedex/ TNT.

*Shipping cost for trade/ industry customers will be calculated at the checkout once logged in.

Estimated delivery times
This is in addition to our production times on made-to-order jewellery items.

Australia - 1 to 2 business days
NZ - 2-3 business days
HK & Singapore - 1 to 2 business days
US & Canada -  3 to 5 business days
UK & EU - 3 to 5 business days
Japan - 3 to 5 business days
Rest of the world - 5 to 7 business days

Please note there are strict customs import restrictions into Asia except Singapore and HK. Please expect delays. Specially if customs decide to inspect the content, this can add a considerable delay.

Import duties and taxes
Due to a free trade agreement between Australia-USA, import into USA is TAX & Duty Free. You may need to sign an import declaration for high value gemstones and jewelry. Legislations are constantly changing and therefore please check with your customs for latest information. 

Customs at most countries including US, UK, Singapore, Canada, HK, NZ and most EU countries are straight forward and will not create any delays with your shipment.

Unfortunately, we cannot ship to India due to India's customs prohibition. 

We do not have any control over customs. Buyer is responsible for all applicable customs fees, duties and taxes. All shipments are from Australia and please check with your customs for any import restriction. Shipping carrier will contact you by phone or email to organise payments due.

Thank you and we will make shipping as convenient as possible for you.